The purpose of this call is to:

1. Provide horizontal support to the EURES network and thereby to improve the quality and quantity of EURES services on the ground throughout the Union and the EEA and Switzerland in line with the EURES legal basis.

2. Provide ICT Help Desk Services and Network Support Services for the ELA Offices.

The call for tenders is divided into 2 lots:

Lot 1 – Helpdesk and Other Support Services to EURES Portal

Lot 2 – ICT Help Desk Services

Submission deadline: 23 October 2023 16:00 Bratislava time

All documents are available via https://etendering.ted.europa.eu/cft/cft-display.html?cftId=15583

Note: ELA is using eTendering platform for managing this call for tender, which consists of the publication of the procurement documents and the management of questions and answers concerning the specifications of the procedure.

Please follow the relevant links to gain access to all procurement documents. The documents are visible and downloadable but in order to use some options on the eTendering website, you will need to register and log in. It is the tenderer’s responsibility to check for updates and modifications to the tendering documentation during the tendering period on the eTendering platform.