EESSI SPOCs Meeting

The EESSI SPOCs meeting in Prague follows up on the main topics discussed at the previous meeting, held in Bratislava on 9–10 December 2025. It continues the joint work aimed at enhancing the efficiency of communication and the processing of social security cases through the Electronic Exchange of Social Security Information (EESSI).

The meeting takes stock of the main conclusions and action points from the 2025 Bratislava meeting, presents the progress achieved since then and discusses the state of play of selected proposed actions.

Particular attention is given to:

• response times in EESSI and the tools used to monitor them;
• the EU-level ticketing system and incident resolution processes, including how they are addressed in the C2C SLA;
• automation in EESSI; and
• relevant developments concerning ELA’s digital tools: the PROGRESS portal and ESSbot.

The overall objective is to strengthen cooperation within the EESSI SPOC community and support timely, effective and solution-oriented communication between the institutions involved in cross-border social security cases.